Handpiece Parts & Products, Inc.

Every product manufactured by HPP and sold through HPP authorized dental dealers is protected by a warranty against defects in workmanship and materials.

Return procedures

If you feel that a product you have purchased has failed within the warranty period, contact us to receive authorization to return the product for replacement.

You will be required to send us a copy of the invoice regarding the product in question. You will be also asked general customer information including which dealer suppplied your purchase.

You will be issued an RMA (return merchandise authorization) number for tracking purposes. This RMA number must be included in the return package.

Customers are responsible for shipping the item(s) to HPP via a trackable carrier such as UPS or FedEx. HPP will return your replacement item(s) at our expense via UPS ground (in North America only). You may request expedited return if you pay for the additional costs.


Bearing warranty	Bearings supplied by HPP carry no expressed warranty. If you believe bearings you have purchased are defective, call our technical support center. In such cases, HPP forwards the bearings in question to the bearing manufacturer for evaluation.
Third-party products	A small number of items supplied by HPP are not manufactured in house. Typically these items carry a warranty issued by the original manufacturer. You will be notified of the warranty policies of these products if returned for replacement.
Turn-around time	In most cases, HPP has a 48 hour turn-around on warranty replacements from the date the merchandise is received from the customer